Privacy policy
Last Updated : 24/07/2024
PRIVACY POLICY
Welcome to torabhaig.com ("Site"). This Privacy Policy explains how we, at Torabhaig Distillery Ltd., collect, use, and disclose your Personal Information when you visit or make a purchase from the Site. Please note that this policy applies solely to information collected by us and does not extend to your interactions with third-party services not directly associated with us.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our analytics platforms Google Analytics and connected to Meta via a pixel.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our e-commerce platform WooCommerce.
Customer support information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
MINORS
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use WooCommerce to power our online store. More information on how WooCommerce uses your Personal Information can be found at https://woocommerce.com/fr-be/privacy-policy/ .
We use Google Analytics for tracking site performance and Meta for marketing purposes. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en-GB , and you can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
USING PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
· Your consent;
· The performance of the contract between you and the Site;
· Compliance with our legal obligations;
· To protect your vital interests;
· To perform a task carried out in the public interest;
· For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
YOUR RIGHTS
GDPR Rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Right of Erasure
You can request erasure of your personal information from our records or have any other data protection inquiries by contacting us at info@torabhaig.com. We aim to respond to all requests within 48 hours.
INTERNATIONAL DATA TRANSFERS
To safeguard your personal data during transfers outside the EU/EEA, we predominantly utilize Standard Contractual Clauses (SCCs). These ensure that data recipients in third countries commit to binding and enforceable measures, upholding your data in alignment with EU privacy standards. While SCCs are our principal tool, we also assess the viability of Binding Corporate Rules (BCRs) or depend on the European Commission’s adequacy decisions, ensuring a well-rounded approach to data protection across all jurisdictions.
DATA SECURITY
Our platform, supported by WordPress and WooCommerce, implements robust security measures like data encryption during transmission and storage, stringent access controls, and regular security evaluations to mitigate vulnerabilities. Additionally, it facilitates secure payment methods and enables two-factor authentication, ensuring high security for users and administrators.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We utilize various types of cookies, including those necessary for the website's functionality, as well as performance, advertising, and social media content cookies. These cookies enhance your browsing experience by remembering your actions and preferences (such as login and region selection), meaning you don’t have to re-enter this information every time you visit the site or navigate between pages. Additionally, cookies help us gather insights on website usage patterns.
We employ a Cookie Bar, powered by Cookie Yes, allowing you to explicitly accept or decline the use of specific or all cookies. This ensures control over your browsing experience and adherence to our transparency commitment.
When accepted, we employ the following cookies to enhance your experience on our Site and to deliver our services effectively.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
REPORTING AND ANALYTICS
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Meta Pixel Tags
_fbp: Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.
fr: Encrypted Facebook ID and Browser ID for tracking user interactions and ad targeting.
General Performance and Functionality Tags
_cookieconsent: Stores the user’s cookie consent state.
_landing_page: Tracks landing pages to evaluate the effectiveness of marketing campaigns or site navigation.
_orig_referrer: Helps track the original referrer, usually for marketing campaigns.
session_id: Unique identifier for the session, used to track a user's session for analytics and operational purposes.
The duration a cookie stays on your device depends on whether it’s a "persistent" or "session" cookie. Session cookies last until you end your browsing session, while persistent cookies remain until they expire or are deleted, typically ranging from 30 minutes to two years.
MANAGING COOKIES
You have control over the cookies used and stored on your device. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This can usually be found in the "Tools" or "Preferences" menu of your browser. For more guidance on adjusting your settings or blocking, managing, or filtering cookies, you can refer to your browser’s help file or websites like www.allaboutcookies.org.
Please note, removing or blocking cookies might negatively affect your user experience, and parts of our website may not be fully accessible or function as intended.
DO NOT TRACK
We currently do not alter our data collection and usage practices when we detect "Do Not Track" signals from your browser, due to the lack of a consistent industry understanding of how to respond to these signals.
Remember, blocking certain types of cookies may limit your use of certain functionalities on our website, and opting out of targeted advertising doesn’t stop advertisements from appearing – it merely means the ads won't be tailored to your interests.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@torabhaig.com or by mail using the details provided below:
Torabhaig Distillery Ltd., Teangue
Sleat
Isle of Skye
IV44 8RE
United Kingdom
