PRODUCTS AND AVAILABILITY

All items are subject to availability.  

DELIVERY

We aim to process and ship your whisky within 1-2 days of receiving your order, as long as it was placed before 11am Monday to Friday (excluding Bank Holidays). We ship our parcels through Royal Mail.

Orders made over the weekend will be processed the following Monday. 

Deliveries will be charged at a flat rate of £4.95 for all orders UK Mainland and exclude the Scottish Highlands (AB, DD, IV, KW, PA, PH) and Islands, Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and the Channel Islands. 

If you live outside of UK Mainland please call email us with your requirements to info@torabhaig.com

We use a courier company to deliver orders. The courier will require a signature on delivery, if you are unlikely to be at home you might prefer to use your work address. Alternatively, you might be carded leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we cannot accept responsibility for that delay.

CLAIMS

Claims for breakages or other damage must be made to the carrier at time of receipt and followed up in writing or by email to Torabhaig Distillery within three days of receipt. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

METHODS OF PAYMENT

We accept Visa, Mastercard, Visa Electron and Maestro (Switch). If you are paying by Maestro you will also need to include the card issue number or start date. 

The total cost of your order is the price of the products plus delivery charges. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being supplied.

AGE RESTRICTIONS

It is an offence for persons under the age of 18 to purchase alcohol. By placing an order you confirm that you are over 18 years old. Torabhaig Distillery Ltd. reserves the right to pass on purchaser information to third parties where this is required by law.